LiveChat Customer Service

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LiveChat is customer service software that adapts to your business needs. Whether you’re a B2B SaaS or an ecommerce company, our live chat software will help you sell and support across multiple communication channels and ultimately grow your business.

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Vendor

Description

LiveChat: AI-Powered Customer Engagement Platform

Lead Generation

πŸš€ Elevate Your Customer Experience

LiveChat is the ultimate solution for businesses looking to revolutionize their customer engagement. With AI-driven features and seamless integration, LiveChat empowers you to chat, sell, and support your customers like never before.

πŸ€– Automate with AI

Harness the power of AI to resolve up to 80% of customer inquiries automatically. Our intelligent chatbots free up your support agents, allowing them to focus on complex issues that truly require a human touch.

πŸ’¬ Chat in Real-Time

Engage visitors before they leave your website with our intuitive live chat interface. Set up automated messages to proactively reach out, or manually initiate conversations with high-value prospects.

πŸ’Ό Boost Sales

Equip your sales team with powerful tools designed to generate leads, qualify prospects, and close deals. Our e-commerce integrations with platforms like BigCommerce and Shopify make selling easier than ever.

πŸ› οΈ Streamline Support

Provide round-the-clock assistance across multiple communication channels. Increase customer satisfaction and foster loyalty with our comprehensive support features.

πŸ“Š Measure and Improve

Gain valuable insights with easy-to-understand reports. Make data-driven decisions to continuously enhance your customer service and sales strategies.

πŸ”— Seamless Integration

Connect LiveChat with over 200 popular apps and platforms, including WordPress, Squarespace, and Shopify. Customize your setup to perfectly fit your business needs.

πŸ“± Multi-Platform Accessibility

Access LiveChat from anywhere:

  • Web browser
  • Windows app
  • Android app
  • iOS app
  • Mac app

🌟 Key Features

  • AI-powered chatbots
  • Lead generation tools
  • Multi-channel support
  • Real-time visitor monitoring
  • Customizable chat widget
  • Detailed analytics and reporting
  • Team performance tracking
  • File sharing capabilities
  • Canned responses for quick replies

πŸ’‘ Why Choose LiveChat?

  • Increase sales conversions
  • Improve customer satisfaction
  • Reduce support costs
  • Gain valuable customer insights
  • Enhance team productivity
  • Provide 24/7 customer service

Start your 14-day free trial today and join over 37,000 satisfied companies already using LiveChat to transform their customer engagement!

Pricing

Choose the plan that best suits your business needs. All plans come with a 14-day free trial, AI-driven features, and no credit card required to start.

πŸš€ Starter

Perfect for small businesses $20/mo per person (billed annually)

  • Track up to 100 visitors
  • 1 recurring campaign
  • 60-day chat history
  • Basic widget customization
  • 24/7/365 Support
  • 1 user

πŸ’Ό Team

Ideal for full-time support teams $41/mo per person (billed annually)

  • Everything in Starter, plus:
  • Track up to 400 visitors
  • Unlimited campaigns
  • Unlimited chat history
  • Full widget customization
  • Basic reporting
  • Unlimited users

🏒 Business

For customer service departments $59/mo per person (billed annually)

  • Everything in Team, plus:
  • Track up to 1000 visitors
  • Work scheduler
  • Staffing prediction
  • On-demand reporting
  • Advanced reporting
  • Agent performance
  • SMS and Apple Messages for Business

🌐 Enterprise

Global company, global reach Custom pricing - Request a call

  • Everything in Business, plus:
  • Customize tracking limit
  • Dedicated account manager
  • Dedicated onboarding
  • White label chat widget
  • Software engineer support
  • Single Sign-on (SSO)
  • HIPAA Compliance
  • Alternative payment terms
  • Professional services

πŸ€– AI Chatbot Add-on

Solve up to 80% of cases with AI chatbots

ChatBot starts at $52/mo (billed annually)


Key Features Comparison

Feature Starter Team Business Enterprise
Text Intelligence βœ… βœ… βœ… βœ…
One - AI Assistant ❌ βœ… βœ… βœ…
Reply suggestions ❌ 3 sources βœ… βœ…
Tag suggestions ❌ ❌ βœ… βœ…
Chat summary ❌ ❌ βœ… βœ…
Sentiment analysis ❌ ❌ βœ… (early access) βœ…
Website integration βœ… βœ… βœ… βœ…
Mobile apps βœ… βœ… βœ… βœ…
Facebook Messenger βœ… βœ… βœ… βœ…
Apple Messages for Business ❌ ❌ βœ… βœ…
SMS ❌ ❌ βœ… βœ